It's Friday afternoon and your already thinking of the weekend when your Help Desk lead comes walks briskly into your office. "We have to talk", he demands. He goes on to excitedly explain that he just got off of the phone with one of the VPs. It seems the Veep wants his more storage space for his email inbox. "Doesn't he know our standard is to set everyone up with the same amount" the tech blurts out in an ever loudening voice as his face gets redder. "And what about those engineers, they claim they need more than the allowed amount of network storage for their precious test data" he says as the veins begin to show in his forehead. "Last week it was the HR folks claiming they need personal printers because of all the "confidential" work they do. I bet they are just trying to get around our standard of having everyone on network printers." Earlier in the day it was the graphic arts department wanting to get Macs because someone told them it would they fit their needs better. "My gawd, don't they know we're a PC only shop!", he exclaims. With arms flailing and spittle flying he lets out one last desperate cry - "What do these people think they are -- Special?" and then collapses to the floor.
It seems that in all the excitement he has forgotten to inhale and has collapsed from a lack of oxygen. Fortunately, being a well-prepared IT leader you have a staff of paramedics on call in the office next to yours for just such emergencies. While the paramedics bring the tech back to consciousness you stop to think, you know as soon as he starts breathing he's going to want your response.
So, how do you respond? Are some people special and deserve special treatment? If so, how do you determine who is special? How do you answer people when they ask, "Aren't I special too?"
"Help" photo by Cobber99
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