Some More Thought Provoking Ideas from Matt Moran

Matt Moran consistently writes some pretty thought provoking posts about the world of IT.  I first ran across Matt's stuff at the ITToolbox where he has contributed over 700 posts.  I especially loved his "Policy Parrot" stories.  Matt brings a practical real-world approach to IT and is very customer focused which is why I like his stuff so much.

In addition to writing at ITToolBox Matt has his own blog, Matt Moran - Caffeine / Life / Technology / Music and runs Kreative Knowledge.  He has a couple of clips posted there from his speaking engagements.  These are very thought provoking in terms of how IT conducts its business and IT's approach to customer service.  Take a look.

• IT Blackened the Eye of Business
• Everything I know about IT I learned from Mr. Coffee

If this topic was of interest, you might also like these:

• IT as Dentistry
• Some Technology Suggestions for Airline Customer Service
• Are You a Policy Parrot?
• Or the posts in the "Customer Service" category