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Another Glitch Sun 26 Jul 09

Schwarzenegger: Overlook glitch, let paralyzed grad take bar exam

California governor by thomas hawk My last post, The Real Problem With Computer Glitches, dealt with the mis-direction calling failures merely "glitches" causes.  This morning I ran across a story on CNN, Schwarzenegger: Overlook glitch, let paralyzed grad take bar exam.  It seems that a glitch or technical error was keeping law student, Sara Granda, from taking the bar exam because she paid for the test with a check instead of the usual method of using a credit card.  Fortunately, it appears that Schwarzenegger is coming to the rescue.

As heart-warming as the story is, it is missing a couple of key elements. First, what really caused the problem, and second, what is being done to prevent it from happening again.

Apparently since the glitch appears to be on its way to being fixed by allowing Granda to take the bar exam (yet to be fully determined) so all is well, right? Well, not exactly.

What happens when the next person pays by check instead of a credit card. Given the current economic conditions in California I suspect the governor is a litte busy right now and may not have time to help out everyone with a payment processing error. It's really not much of a process if it calls for the governor to get involved every time there is a problem.

When this is all settled I'm sure there will be a press announcement saying the California Bar allowed Granda to take the exam, they'll apologize for the confusion and all will be happy. Except that we've (the public and media) have allowed them and they've allowed themselves to take comfort in the glitch classification and avoid fixing the real problem. When will we ever learn?

"California Governor Arnold Schwarzenegger, #2" photo by Thomas Hawk



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