Yahoo! Small Business Demonstrates Help Desk Customer Service Can Be Done Well
Many bloggers, myself included, write about the various happenings in their life and use these events to demonstrate a point. In many cases the happenings are used as a bad example. This time instead I have a good example of customer service. The unique thing about the example of good customer service is its rarity.
I use Yahoo! Small Business for my email and domain (mwschaffner.com) hosting and have been very pleased with it. I've been using the older, i.e. classic, email version and until recently it worked fine. A few weeks ago I started having problems switching between my yahoo.com account and my mwschaffner.com account. When I would click on the link for mwschaffner.com I would get a Page Not Found error.