August 03, 2007

Life on the Help Desk; Some Things Never Change

Being a tech support person on the Help Desk is not always an easy job.  Dealing with anxious users some of which are clueless can be very frustrating.  Now we have "scientific proof" that while technology may have changed life on the Help Desk is pretty much the same as it has always been.

Just a little something to start you on your weekend.

Aug 3, 2007 1:06:00 AM | Books, Customer Service, Information Technology, Technology

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I am an IT leader with Engineering/MBA credentials that provide a unique perspective on integrating business and technology solutions to create cost-efficient and process-driven systems and operations.

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